Giant Matrix

Giant Disk Cleaner FAQ

Software Questions

What does Giant Disk Cleaner exactly do?
With just few mouse clicks, Giant Disk Cleaner will eliminate all those obsolete, junk, duplicate files and broken shortcuts unnecessarily burdening your system and hard drive, leaving you with more hard disk space, preventing disk failures and unnecessary system slow-downs, and removing obstacles to optimum system performance!

Not only that, Giant Disk Cleaner guarantees maximum safety in all of its cleaning operations by offering you full backup for any or all of the junk, obsolete, duplicate files or broken shortcuts before erasing them. This way, you can clear up space on your hard drive without the nagging worry about “What if I need some of this later?” If you need it, you’ll have it without all the clutter involved in keeping duplicate files or folders around “just in case”

What platforms does Giant Disk Cleaner run on?
Giant Disk Cleaner runs on Microsoft Windows 95, 98, Me, NT4, 2000, XP, 2003, Windows Vista (All Editions) and Windows 7

What are the minimum system requirements to run Giant Disk Cleaner?
Giant Disk Cleaner minimum system requirements are Pentium Processor, 32 MB RAM and 10 MB Hard Disk Space

What is the difference between “Run” and “Save” when downloading this software?
Actually, either option run or save will work for you. Selecting ‘Save’ simply saves Giant Disk Cleaner setup file on your PC. Then, you can either use this file immediately or at a later time to install Giant Disk Cleaner.

Selecting ‘Run’ downloads Giant Disk Cleaner setup file to a temporary folder on your PC and runs it immediately. This option allows you to run the software right then, but will not save it for later installation.

What is your upgrade policy?
All of our products comes with unlimited upgrades during the subscription period

How do I check for updates?
From Giant Disk Cleaner’ main screen, check for the latest updates by clicking on the Help left side menu, then “Live Updates” link. This will start the Giant Disk Cleaner Update Wizard, which will guide you through the whole update process

Can I speak with a live customer service representative? How?
Certainly! Just click on the LiveChat link next to the search box in the header of the Giant Matrix website, and you’ll be able to talk with a customer service representative in real time.

I am having difficulty installing the software. How do I get help?
There are a couple of options:
A) Giant Matrix offers professional installation services. For $9.95, a professional technician can remotely connect to your computer and install the product for you, ensuring that everything is set up correctly. To set up an appointment for professional installation service, kindly fill this form by clicking here.
B) Try to reinstall Giant Disk Cleaner using the instructions provided in your order confirmation e-mail.

How do I uninstall Giant Disk Cleaner?
* For Windows 98/ME/2000/XP users:
1. Go to Start, then click on Control Panel (Windows 98 and ME users, go to Settings, then click on Control Panel).
2. Double-click Add and Remove Programs.
3. Scroll the programs list until you see Giant Disk Cleaner.
4. Click on the program you wish to uninstall, then click the Remove button.
5. Once the uninstall process has finished, simply restart your computer.

* For Windows Vista or Windows 7 users:
1. Go to the Start Menu (the Windows logo button), then click on Control Panel on the right- hand side of the menu.
2. Depending on the view of your window, you will see either Uninstall a Program or Programs and Features; double-click either option.
3. Scroll to the bottom of the programs list until you see Giant Disk Cleaner.
4. Click on Giant Disk Cleaner, then click the Uninstall button (located toward the top of the window).
5. Once the uninstall process has finished, restart your computer.

How do I use Giant Disk Cleaner with multiple user accounts?
To use Giant Disk Cleaner with multiple user accounts, you must install Giant Disk Cleaner separately on each user profile.
Note: you need local administrative rights on each account for which you want to use Giant Disk Cleaner. If you do not have these rights, Giant Disk Cleaner will not be able to erase your tracks.

How do I install Giant Disk Cleaner on multiple computers?
As per our user license agreement, you must have a software license for each computer on which you want to install Giant Matrix products. To install products on more than one computer, contact us by clicking here.

I get an Access Violation Error while using Giant Disk Cleaner. Why is this?
You may get this message as the result of a damaged file or a software conflict. First, be sure you are using the most current version of Giant Disk Cleaner. If not, first run Giant Disk Cleaner Live Update to update your copy.

If you still encounter problems with Giant Disk Cleaner after updating your copy, please click here to contact us. Please provide as much detail as possible and the exact text of the violation error and we will attempt to determine the reason for the error.

My Giant Disk Cleaner indicates that it’s still in “trial mode,” even though I’ve already purchased it. How do I change that?
To fix this problem:
A. If you have installed Giant Disk Cleaner on more than one user profile under your Windows then you will need to Log on to each Windows user profile and uninstall Giant Disk Cleaner from each one with the Add or Remove Programs feature in the Windows Control Panel.

B. Restart your computer.

Once you’ve done this, you can re-install your fully registered version of Giant Disk Cleaner (first on the main profile then on any other Windows profile you may need to install Giant Disk Cleaner on..if any) and should no longer see the “trial version expired” screen. If you require a new download and have a current Giant Disk Cleaner subscription, please visit the page here page here to request a new download.

Ordering & Sales Questions

How do I purchase a subscription to Giant Disk Cleaner?
To purchase a subscription of Giant Disk Cleaner, please click here and fill in Giant Disk Cleaner’ secure subscription order form.

What will I get with my subscription?
* The full version of Giant Disk Cleaner…no limits, no restrictions
* 24/7 peace of mind that all obstacles keeping your PC from top-notch performance are removed
* Free 24/7 subscriber customer support
* All of the above for as low as $0.66 USD / month…pennies a day for keeping your PC in top-notch performance!

What is the Giant Disk Cleaner Subscription Protection?
Giant Matrix wants to ensure that your PC is protected from pirating eyes and intruders all the time—that’s why we offer you the option of automatically renewing your subscription with us. This Subscription Protection makes sure your PC is never left unprotected and vulnerable.

As part of your Subscription Protection, we will notify you before your subscription’s expiration date to confirm automatic renewal or provide you with cancellation or update options. Should you wish to renew, you can do so at our standard renewal rate, plus applicable sales tax.

Benefits of automatic subscription renewal:

* Your PC will remain secure at all times.
* Free 24/7 customer support with your subscription.
* Your Giant Disk Cleaner software and plug-ins will remain up-to-date.

Will I receive anything in the mail for my purchase?
If you ordered Giant Disk Cleaner on CD, then you will receive a CD direct to your mailbox.

Can I order a CD? How soon will I receive my software?
Yes, you have the option of selecting a CD to be shipped to your office/ home. You should receive your CD within 48 hours from order date

Is it safe to use my credit card online?
Yes. When you use your credit card to purchase any of our products, rest assured that your transaction information is transmitted over a secure connection. All our order pages use Secure Sockets Layer (SSL), an advanced encryption technology. This technology safeguards your personal and credit card information. If you would like to know more information on how secure your online order please contact us by Clicking Here

Can I purchase your software without using a credit card?
Sure. you can purchase Giant Disk Cleaner using cash, check, local bank wire transfer, PayPal, phone and fax. To place your order using any of the previous payment methods, select your preferred payment method from the Giant Disk Cleaner order page and you’ll be directed to the steps required to place your order using your preferred payment method

How will I know if my order has been processed?
Once we processes your order (immediately on submission), we will send you an e-mail confirmation and display your Giant Disk Cleaner registration and license information

How do I request a refund?
Our policy gives our customers a 60-day money-back guarantee. If your online purchase from GiantMatrix.com is within that 60-day window, please click here and follow the instructions to initiate your refund process.

Note: You will need the order number and the exact amount of your order.

You cannot perform refunds for orders over $150. In this instance, please contact customer service for further options

How do I find out the status of my refund request?
Once we have processed your refund, you will receive e-mail confirmation, and the refund will be sent to your bank. Your bank will then post the refund directly to your account, a process that can take anywhere from 3-10 business days, depending on the bank. Should you require further information on the status of your refund, contact your bank directly.

I am experiencing problems using this website to order Giant Disk Cleaner
Occasionally, this website may not function properly with certain computers and configurations. Try quitting and restarting your browser (e.g. Internet Explorer, FireFox…etc.) and make sure your browser accepts “cookies”. If you continue to experience problems, please contact us by clicking here and one of our sales representatives will be glad to assist you

Can I use my “Single License” on all of my machines?
No. You may install and use only one copy of the Giant Disk Cleaner on a single computer. Sufficient licenses must be acquired for each shared or concurrently used Giant Disk Cleaner.
If you would like to purchase multiple licenses for Giant Disk Cleaner, you may also contact us by clicking here and check for a special arrangement for your very special case

I’ve registered your software, but I’ve lost my registration details – what now?
Please send us your Order ID or at least the email you used when placing your order to us by contacting us through clicking here, and we will instantly send you your registration details again. Please note that we will only re-send the registration details to the email address you used while placing your order

Why was I charged tax on my recent purchase?
Our taxes are automatically calculated for each state on electronically delivered products. If you have further questions regarding tax calculations, please contact your state directly