Giant Matrix

Memory Washer FAQ

Software Questions

What does Memory Washer exactly do?
Is your computer dragging along? Running sluggishly? Do web pages take forever to load or look funny when they do, if they load at all? Do you spend half your time hoping your computer won’t crash or freeze, and the other half trying to fix whatever happens when it does? If the answer to these questions is “yes,” then you need Memory Washer

Memory Washer can help your computer “feel” brand new, like the day you bought it…by assisting it to recover all of its lost memory and valuable resources. How does it do this? By recovering memory leaks, system cache, monitoring and reporting strange processes consuming your computer’s CPU and memory and help you manage all those unnecessary startup items making your machine slower and slower each time your Windows starts!

What platforms does Memory Washer run on?
Memory Washer runs on Microsoft Windows 95, 98, Me, NT4, 2000, XP, 2003, Windows Vista (All Editions) and Windows 7

What are the minimum system requirements to run Memory Washer?
Memory Washer minimum system requirements are Pentium Processor, 32 MB RAM and 10 MB Hard Disk Space

What is the difference between “Run” and “Save” when downloading this software?
Actually, either option run or save will work for you. Selecting ‘Save’ simply saves Memory Washer setup file on your PC. Then, you can either use this file immediately or at a later time to install Memory Washer.

Selecting ‘Run’ downloads Memory Washer setup file to a temporary folder on your PC and runs it immediately. This option allows you to run the software right then, but will not save it for later installation.

What is your upgrade policy?
All of our products comes with unlimited upgrades during the subscription period

How do I check for updates?
From Memory Washer’ main screen, check for the latest updates by clicking on the “Check for Updates” button. This will start the Memory Washer Update Wizard, which will guide you through the whole update process

Can I speak with a live customer service representative? How?
Certainly! Just click on the LiveChat link next to the search box in the header of the Giant Matrix website, and you’ll be able to talk with a customer service representative in real time.

I am having difficulty installing the software. How do I get help?
There are a couple of options:
A) Giant Matrix offers professional installation services. For $9.95, a professional technician can remotely connect to your computer and install the product for you, ensuring that everything is set up correctly. To set up an appointment for professional installation service, kindly fill this form by clicking here.
B) Try to reinstall Memory Washer using the instructions provided in your order confirmation e-mail.

How do I uninstall Memory Washer?
* For Windows 98/ME/2000/XP users:
1. Go to Start, then click on Control Panel (Windows 98 and ME users, go to Settings, then click on Control Panel).
2. Double-click Add and Remove Programs.
3. Scroll the programs list until you see Memory Washer.
4. Click on the program you wish to uninstall, then click the Remove button.
5. Once the uninstall process has finished, simply restart your computer.

* For Windows Vista or Windows 7 users:
1. Go to the Start Menu (the Windows logo button), then click on Control Panel on the right- hand side of the menu.
2. Depending on the view of your window, you will see either Uninstall a Program or Programs and Features; double-click either option.
3. Scroll to the bottom of the programs list until you see Memory Washer.
4. Click on Memory Washer, then click the Uninstall button (located toward the top of the window).
5. Once the uninstall process has finished, restart your computer.

How do I use Memory Washer with multiple user accounts?
To use Memory Washer with multiple user accounts, you must install Memory Washer separately on each user profile.
Note: you need local administrative rights on each account for which you want to use Memory Washer. If you do not have these rights, Memory Washer will not be able to erase your tracks.

How do I install Memory Washer on multiple computers?
As per our user license agreement, you must have a software license for each computer on which you want to install Giant Matrix products. To install products on more than one computer, contact us by clicking here.

I get an Access Violation Error while using Memory Washer. Why is this?
You may get this message as the result of a damaged file, a software conflict, or an incorrectly configured Web browser. First, be sure you are using the most current version of Memory Washer. If not, first run Memory Washer LiveUpdate to update your copy.

If after updating, you still have trouble, follow these steps to manually empty Internet Explorer’s cache (note: do these steps, even if you do not use Internet Explorer as your default browser):

1. Close all open Windows.
2. Open Internet Explorer.
3. Click Tools.
4. Select Internet Options.
5. Under Temporary Internet Files, click Delete Files.
6. Select Delete All Offline Content.
7. Click OK.

Restart your computer and try to erase your tracks again. If this still fails, try canceling the selections for any plug-ins installed. If Memory Washer then erases your tracks properly, one of the plug-ins could possibly be causing the error. Recheck them one at a time until you determine which one is causing the issue.

If you still encounter problems with Memory Washer, please click here to contact us. Please provide as much detail as possible and the exact text of the violation error and we will attempt to determine the reason for the error.

My Memory Washer indicates that it’s still in “trial mode,” even though I’ve already purchased it. How do I change that?
To fix this problem:
A. If you have installed Memory Washer on more than one user profile under your Windows then you will need to Log on to each Windows user profile and uninstall Memory Washer from each one with the Add or Remove Programs feature in the Windows Control Panel.

B. Restart your computer.

Once you’ve done this, you can re-install your fully registered version of Memory Washer (first on the main profile then on any other Windows profile you may need to install Memory Washer on..if any) and should no longer see the “trial version expired” screen. If you require a new download and have a current Memory Washer subscription, please visit the page here page here to request a new download.

Ordering & Sales Questions

How do I purchase a subscription to Memory Washer?
To purchase a subscription of Memory Washer, please click here and fill in Memory Washer’ secure subscription order form.

What will I get with my subscription?
* The full version of Memory Washer…no limits, no restrictions
* 24/7 safety and security for your PC
* 24/7 peace of mind that all obstacles keeping your PC from top-notch performance are removed
* 24/7 peace of mind that your identify is safe while surfing online
* 24/7 peace of mind that your important files are “locked” and NO one can ever get into them or know their contents
* Free 24/7 subscriber customer support
* Full Memory Washer software and plug-in updates
* All of the above for as low as $2.91 USD / month…pennies a day for safety, security, and top-notch PC performance!

What is the Memory Washer Subscription Protection?
Giant Matrix wants to ensure that your PC is protected from pirating eyes and intruders all the time—that’s why we offer you the option of automatically renewing your subscription with us. This Subscription Protection makes sure your PC is never left unprotected and vulnerable.

As part of your Subscription Protection, we will notify you before your subscription’s expiration date to confirm automatic renewal or provide you with cancellation or update options. Should you wish to renew, you can do so at our standard renewal rate, plus applicable sales tax.

Benefits of automatic subscription renewal:

* Your PC will remain secure at all times.
* Free 24/7 customer support with your subscription.
* Your Memory Washer software and plug-ins will remain up-to-date.

Will I receive anything in the mail for my purchase?
If you ordered Memory Washer on CD, then you will receive a CD direct to your mailbox.

Can I order a CD? How soon will I receive my software?
Yes, you have the option of selecting a CD to be shipped to your office/ home. You should receive your CD within 48 hours from order date

Is it safe to use my credit card online?
Yes. When you use your credit card to purchase any of our products, rest assured that your transaction information is transmitted over a secure connection. All our order pages use Secure Sockets Layer (SSL), an advanced encryption technology. This technology safeguards your personal and credit card information. If you would like to know more information on how secure your online order please contact us by Clicking Here

Can I purchase your software without using a credit card?
Sure. you can purchase Memory Washer using cash, check, local bank wire transfer, PayPal, phone and fax. To place your order using any of the previous payment methods, select your preferred payment method from the Memory Washer order page and you’ll be directed to the steps required to place your order using your preferred payment method

How will I know if my order has been processed?
Once we processes your order (immediately on submission), we will send you an e-mail confirmation and display your Memory Washer registration and license information

How do I request a refund?
Our policy gives our customers a 60-day money-back guarantee. If your online purchase from GiantMatrix.com is within that 60-day window, please click here and follow the instructions to initiate your refund process.

Note: You will need the order number and the exact amount of your order.

You cannot perform refunds for orders over $150. In this instance, please contact customer service for further options

How do I find out the status of my refund request?
Once we have processed your refund, you will receive e-mail confirmation, and the refund will be sent to your bank. Your bank will then post the refund directly to your account, a process that can take anywhere from 3-10 business days, depending on the bank. Should you require further information on the status of your refund, contact your bank directly.

I am experiencing problems using this website to order Memory Washer
Occasionally, this website may not function properly with certain computers and configurations. Try quitting and restarting your browser (e.g. Internet Explorer, FireFox…etc.) and make sure your browser accepts “cookies”. If you continue to experience problems, please contact us by clicking here and one of our sales representatives will be glad to assist you

Can I use my “Single License” on all of my machines?
No. You may install and use only one copy of the Memory Washer on a single computer. Sufficient licenses must be acquired for each shared or concurrently used Memory Washer.
If you would like to purchase multiple licenses for Memory Washer, you may also contact us by clicking here and check for a special arrangement for your very special case

I’ve registered your software, but I’ve lost my registration details – what now?
Please send us your Order ID or at least the email you used when placing your order to us by contacting us through clicking here, and we will instantly send you your registration details again. Please note that we will only re-send the registration details to the email address you used while placing your order

Why was I charged tax on my recent purchase?
Our taxes are automatically calculated for each state on electronically delivered products. If you have further questions regarding tax calculations, please contact your state directly